📦 1. Return Eligibility

We accept return requests that meet the following criteria:

Items with quality defects or damage incurred during shipping
Items received that significantly differ from the order description
Items that are unused, undamaged, and remain in their original, intact packaging

⚠️ Note:
Returns may not be supported in the following situations:

Items that have been used or are in a condition that clearly prevents resale
Issues caused by human error, misuse, or improper handling
Orders for which the designated return request window has expired

🚫 2. Non-Returnable Items

The following items or conditions are not eligible for return:

Used cleaning tools or equipment
Products that have been unsealed/opened and are no longer in a resalable condition
Damage or soiling caused by personal actions or negligence
Customized items or items explicitly marked as non-returnable (where applicable)

🚚 3. Return Shipping Costs

Shipping costs associated with returns are handled according to the following standards:

🟢 Quality Issues / Incorrect Item Received / Shipping Damage:
Shipping costs are covered by the Merchant
🔴 Non-Quality Issues (e.g., personal preference, accidental purchase, etc.):
Shipping costs are covered by the Buyer

💳 4. Refund Processing Time

Once we have received and inspected the returned items:

💰 A refund will be issued to your original payment method within 3–5 business days

The refund will be credited back to the original payment account used for the purchase

Please note that processing times by banks or payment platforms may result in slight delays

📮 5. Return Procedure

If you wish to return an item, please follow these steps:

Contact our Customer Service via email
Provide the following information:
Order Number
Reason for Return
Photos of the item (if the return is due to quality issues)
Once your request is approved by Customer Service, we will provide the return shipping address and further instructions
Return Address: 171 WALLACE BLVD APT M7, CLARKSVILLE, TN 37042-309